Privacy Policy
Effective Date: 8/23/2026 Last Updated: 8/23/2026
Ortuas LLC ("Ortuas," "we," "us," or "our") respects your privacy. This Policy explains what information we collect, how we use it, and the choices you have.
This Policy covers two different situations, and it is important to know which one applies to you:
- Information we collect for our own purposes. This includes visitors to our website, people who contact us, prospective clients, and our clients and their billing contacts. For this information, we decide how it is used.
- Information we handle on behalf of a client. When a business hires us, we may access and process information that belongs to that business and its customers. For that information, the client decides how it is used and we act on the client's instructions. The client's own privacy policy governs that information.
1. Information We Collect for Our Own Purposes
Information you give us. Your name, business name, email address, phone number, mailing address, website address, and anything you choose to include in a form submission, email, text message, or call with our team.
Billing information. Our payment processor collects and stores payment card and bank details. We do not store full payment card numbers on our systems. We retain records of transactions, invoices, amounts, and dates.
Information collected automatically. When you visit our website we may collect your IP address, browser type, device type, operating system, referring page, pages viewed, time on page, and general location inferred from IP address. This is collected through cookies and similar technologies described in Section 6.
Information from third parties. We may receive business contact information from publicly available sources, business directories, and lead data providers when we are researching or contacting prospective clients.
2. How We Use That Information
We use information we collect for our own purposes to:
- respond to inquiries and provide requested information;
- deliver, support, and improve our services;
- prepare proposals, scopes, and reports;
- invoice, process payments, and maintain financial records;
- send service messages, account notices, and updates;
- send marketing communications where permitted, which you may opt out of at any time;
- maintain the security of our systems and prevent fraud or abuse;
- comply with legal obligations and enforce our agreements.
We do not sell personal information. We do not share personal information with third parties for their own independent marketing purposes.
3. Information We Handle on Behalf of Clients
When a business engages us, our work may involve access to systems and information that belong to that business. Depending on the services, this may include:
- website content, files, and administrative access;
- website analytics and performance data;
- business listing and directory profiles;
- social media accounts and the messages, comments, and profile data within them;
- advertising accounts and their reporting data;
- contact information for people who call, message, or submit forms to the client.
For this information we act as a service provider to the client. We process it only to perform the services the client has engaged us to perform, and on the client's instructions. We do not sell it, we do not use it for our own marketing, and we do not share it except with the service providers listed in Section 5 or as required by law.
The client is responsible for its own privacy notices and for having a lawful basis to collect and share the information it gives us access to. Where a client requires a data processing agreement, we will enter into one.
On termination of an engagement, we relinquish access to client systems and, on written request, return or delete client information in our possession, subject to any records we are required to retain.
4. Call Capture and Text Message Notifications
Our call capture service records that an inbound call occurred and captures the caller's telephone number and, where the caller provides it, their name and the reason for the call. That information is delivered to our client, the business the caller was trying to reach.
This information belongs to our client. We process it on the client's behalf so the client can respond to the caller.
Text messages. Notifications are delivered to the client business by text message and email. Message and data rates may apply. Recipients may reply STOP to opt out of messages at any time and HELP for assistance. We do not sell or share mobile telephone numbers, and mobile opt in data is not shared with third parties for marketing purposes.
Messaging to consumers. Where a client uses information captured through the service to contact a consumer, the client is responsible for obtaining and documenting the consent required by the Telephone Consumer Protection Act and applicable state law, for observing permitted calling and messaging hours, and for honoring opt out requests.
What the service does not do. The call capture service does not schedule appointments and does not commit any business to a calendar. It captures the call and delivers the caller's information.
5. Service Providers We Use
We use third party service providers to operate our business. Each has access only to the information needed to perform its function. Categories include:
- website hosting and content delivery;
- website and product analytics;
- customer relationship management and communications;
- telephone and messaging providers;
- email delivery;
- payment processing;
- cloud file storage and productivity tools;
- design, content production, and creative tools;
- advertising platforms where a client has engaged us to run advertising.
We also use contractors and subcontractors who are bound by confidentiality obligations. Where a client requires it, we will provide a current list of the service providers used in that client's engagement and will give notice before adding a new one.
6. Cookies and Analytics
Our website uses cookies and similar technologies to operate the site, remember preferences, measure traffic, and understand how the site is used. We use analytics tools that may set cookies and collect device and usage information.
We may also use advertising and conversion measurement technologies provided by advertising platforms, which may set cookies and receive information about your visit for measurement and audience purposes.
Most browsers let you refuse or delete cookies. Some parts of the site may not work correctly if you do. Some browsers offer a Do Not Track or Global Privacy Control signal, and we honor recognized universal opt out signals where required by applicable law.
7. Sharing and Disclosure
We disclose personal information only:
- to the service providers described in Section 5, to perform services for us or for our clients;
- to a client, where the information was collected on that client's behalf;
- where you direct us to;
- to comply with law, legal process, or a lawful government request;
- to enforce our agreements or protect the rights, safety, or property of Ortuas, our clients, or others;
- in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.
8. Data Retention
We retain personal information for as long as needed for the purposes described in this Policy, and afterward as required for tax, accounting, legal, and record keeping obligations. Information processed on behalf of a client is retained according to the client's instructions and our agreement with that client.
9. Security
We use reasonable administrative, technical, and physical safeguards to protect information, including access controls, encrypted connections, and use of delegated or partner access to client accounts rather than shared personal credentials wherever a platform supports it.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we become aware of a security incident affecting personal information we hold, we will notify affected parties as required by applicable law and, where the information belongs to a client, we will notify that client without undue delay.
10. Your Choices and Rights
Marketing. You may opt out of marketing emails using the unsubscribe link in any message, or by emailing us. You may opt out of text messages by replying STOP.
Access, correction, and deletion. You may request that we provide, correct, or delete personal information we hold about you for our own purposes. Email admin@ortuas.com and we will respond within the time required by applicable law. We may need to verify your identity before acting on a request.
Requests about client information. If your information was collected by a business that uses our services, please contact that business directly. If you contact us, we will forward your request to the client and assist the client in responding.
Texas residents. Texas law provides residents certain rights regarding personal data, including rights to confirm processing, access, correct, delete, obtain a copy, and opt out of targeted advertising, sale, or certain profiling. To exercise a right, email admin@ortuas.com. If we deny a request, you may appeal by replying to our response, and you may contact the Texas Attorney General.
Other states. Residents of other states with comprehensive privacy laws may have similar rights. Contact us and we will honor applicable rights.
We will not discriminate against you for exercising any privacy right.
11. Sensitive Information
We do not seek or require sensitive personal information to provide our services, and we do not sell sensitive personal information.
12. Children
Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
13. Third Party Websites
Our website and our clients' properties may link to sites we do not operate. We are not responsible for the privacy practices of those sites. Review their policies before providing information.
14. Changes to This Policy
We may update this Policy. Material changes will be posted here with a revised Effective Date. Where required, we will provide additional notice. Continued use of our website or services after the Effective Date constitutes acceptance.
15. Contact Us
Questions, requests, or complaints regarding this Policy:
Ortuas LLC Fredericksburg, Texas Email: admin@ortuas.com